Since “118Ebooks” is offering non-tangible
irrevocable goods we do not issue refunds once the order is accomplished and
the product is delivered. As a customer you are responsible for understanding
this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to
the character of the product we supply.
We DO honour
requests for refund for the following reasons.
- non-delivery of the product: due to some mailing issues you do not receive a
delivery e-mail from us;
- download issues: it may happen so that you are having problems while
downloading the product;
On the quality front, we ensure proper quality management practices and our
company is audited on a semi-annual basis by an external quality certification
agency.
Contact UsPlease, mind that our Support Team is ready
to provide you with timely and efficient professional assistance. Be sure that
we will find the best convenient solution for your query. We will gladly review
your problems per your contacting us via following means:
Email: Contact@118Ebooks.com
Please leave at least 24 hours for our Support Team to get back to you on the
problem. Requests for a refund are accepted only within the period of 1 week
after the order is placed. You should accompany this request with detailed and
grounded reasons why you apply for a refund. Please, make sure your request
does not contradict our Terms and Conditions.
